MS-102 – Microsoft 365 Administrator

Training Title: MS-102 – Microsoft 365 Administrator

Course Summary

The MS-102: Microsoft 365 Administrator training is designed for IT administrators who wish to master the management and administration of Microsoft 365 services. This course will teach you how to configure, manage, and secure Microsoft 365 cloud services, focusing on user management, licensing, access control, as well as data security and compliance. The program prepares you for the MS-102 exam and helps you earn the Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert certification.

Training Objectives

• Manage users and groups in Microsoft 365.
• Configure and manage Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Administer the security and compliance of services within Microsoft 365.
• Implement identity and access management strategies.
• Learn to monitor, troubleshoot, and administer Microsoft 365 services.
• Prepare for the MS-102 exam to achieve the Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert certification.

Training Program

Day 1: Introduction to Microsoft 365 and Subscription Management

1. Overview of Microsoft 365 and Available Plans
   • Introduction to the Microsoft 365 services and subscriptions.
   • Creation and management of Microsoft 365 subscriptions.
   • Configuration of organizational settings and license management.

Day 2: User and Group Management

2. Managing Users in Microsoft 365
   • Creation and management of users within Microsoft 365.
   • Managing Microsoft 365 groups, including security groups and Office 365 groups.
   • Setting up Multi-Factor Authentication (MFA) and managing identities via Azure Active Directory.

Day 3: Configuring and Managing Microsoft 365 Services

3. Managing Microsoft 365 Services
   • Administration of services such as Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
   • Configuring mail, file sharing, and collaboration settings for users.
   • Deploying and managing productivity tools for users.

Day 4: Data Security and Compliance Management

4. Implementing Security Policies to Protect Data
   • Configuration of information governance, retention, and privacy policies.
   • Implementing information governance with Microsoft Purview.
   • Managing identities and access using Azure AD and Azure AD Connect.
   • Securing remote access and managing mobile devices.
5. Collaboration and Productivity App Management
   • Managing team collaboration with Microsoft Teams and OneDrive.
   • Configuring and managing calls, meetings, and chats within Teams.
   • Managing collaboration services in SharePoint and OneDrive.

Day 5: Monitoring, Troubleshooting, and Compliance Management

6. Monitoring, Reporting, and Troubleshooting
   • Using Microsoft 365 Admin Center and Azure AD Admin Center for monitoring and diagnostics.
   • Managing alerts and reports to monitor service health.
   • Troubleshooting synchronization, mail, and connectivity issues.
7. Compliance and Governance Management in Microsoft 365
   • Implementing compliance solutions to meet regulatory and legal requirements.
   • Setting up security and risk management strategies via the Compliance Center.
   • Protecting data and managing threats within Microsoft 365.
8. Preparing for the MS-102 Exam
   • Reviewing key concepts and skills learned throughout the training.
   • Tips and techniques to pass the MS-102 exam.
   • Practice exams and real-world scenarios to prepare for certification.

Training Details

• Duration: 5 days (40 hours), combining theoretical sessions, practical demonstrations, and interactive exercises.
• Prerequisites:
  • Basic knowledge of IT administration concepts and cloud services.
  • Prior experience with Microsoft 365 or Azure Active Directory is recommended but not mandatory.
• Target Audience:
  • IT administrators, IT managers, and support technicians.
  • Anyone seeking the Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert certification.
  • Professionals looking to deepen their skills in managing services and security within Microsoft 365.

Certification

This training prepares you for the MS-102 exam and helps you earn the Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert certification.

Become a Microsoft 365 expert administrator and learn how to manage, secure, and optimize cloud services for businesses of all sizes!